Returns & Exchanges
At Cou Cou Intimates, we want you to feel confident in your natural self, which is why we offer a 30-day window for returns and exchanges on all eligible unworn items. Please note that for hygiene reasons, all intimates must be returned in their original packaging with all tags and liners intact.
Start Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original eco-friendly packaging, ensuring all labels are attached and the products are in unwashed, original condition.
Print and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing